FAQ
Questions couples ask us
If yours isn't here, write to us — we answer within one working day.
01
Getting started
How long before the wedding should we start?
Six to eight weeks is comfortable. The invitation takes 5–7 working days to design, and you will want a couple of weeks for guests to reply. We have delivered in under a week when needed — ask us.
Do we need to know our final guest list first?
No. Start with whoever you have and add guests later. Each new guest gets their own link the moment you add them, and you can send to just the new ones.
Can we see it before it goes out?
Always. You approve a private preview on your own phone before a single guest is contacted, and you can ask for changes until it is right.
02
Sending invitations
How do guests receive the invitation?
As a link over WhatsApp, with SMS as the fallback for guests who don't use WhatsApp. The link opens the invitation with that guest's own name on it.
What if a guest has no smartphone?
The invitation opens on any phone browser, including older Android devices. For guests with no phone at all, you can print a single-page version from your dashboard.
How do we know it arrived?
Your dashboard shows delivery status per guest — sent, delivered, or failed — and whether they opened the invitation. Failed numbers can be corrected and resent individually.
Can we send a reminder?
Yes. You can send a reminder to everyone who hasn't replied yet, without touching the guests who already have. Two-round SMS bundles are priced for exactly this.
03
Languages
Which languages do you support?
Macedonian, Serbian and English. Serbian also covers Bosnian, Croatian and Montenegrin readers.
Can different guests see different languages?
Yes. The invitation opens in the language that guest's phone is set to, from the languages included in your package. Extra languages are €20 each.
04
RSVPs and photos
What can we ask guests?
Whether they are coming, how many are coming with them, meal preference, whether they need transport, a song request and a message for you. You choose which of these appear.
Can a guest change their reply?
Each link accepts one reply, which stops accidental double-counting. If a guest needs to change theirs, you can reopen it for them from your dashboard.
Who owns the photos guests upload?
You do. Download everything in full resolution at any time. We never sell, license or train on your photos.
05
Payment and privacy
Is this a subscription?
No. You pay once. Hosting is included for the period in your package — 90 days, a year, or permanently on Forever.
What happens to our guest list afterwards?
It stays in your account until you delete it. Deleting your wedding removes every guest record and phone number permanently, and we hold no copy.
Can guests be found by searching?
No. Invitation links are private and marked not to be indexed, so they never appear in search results.
Still have a question?
Write to us and a real person will answer — usually the same day.